Effective Date: 27 MAY 2025
Company Name: Saya Holding LLC
Website: sayaholdingllc.com
1. Overview
At Saya Holding LLC, customer satisfaction is our top priority. If you're not entirely satisfied with your purchase, we're here to help. This Return and Refund Policy outlines the terms under which returns are accepted and refunds are issued.
2. Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- Returned within 14 calendar days of delivery.
- Item must be unused and in the same condition as received.
- Must be in the original packaging with all tags, manuals, accessories, or documentation.
- Proof of purchase (order confirmation or receipt) is required.
3. Non-Returnable Items
Certain types of items cannot be returned:
- Final sale or clearance items.
- Items marked as non-returnable on the product page.
- Products damaged by improper use, mishandling, or negligence.
- Downloadable software, digital goods, or gift cards.
4. Return Process
- Initiate Request:
Email us at info@sayaholdingllc.com with your order number and reason for return.
- Approval:
Our team will review your request and, if eligible, provide return instructions and an RMA (Return Merchandise Authorization) number.
- Ship Item:
Securely pack the item and send it to the address provided in the return instructions. Include your RMA number inside the package.
Note: Return shipping costs are the customer’s responsibility unless the item was incorrect or defective.
5. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery.
- Include clear photos of the item and packaging.
- We will offer a replacement, store credit, or full refund, including return shipping, depending on the situation.
6. Refunds
Once we receive and inspect your returned item:
- We will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–7 business days.
- You will receive a confirmation email once the refund is issued.
7. Late or Missing Refunds
If you haven’t received a refund:
- First check your bank or credit card account.
- Contact your bank or payment provider — processing times may vary.
- If you’ve done all this and still haven’t received your refund, contact us at info@sayaholding.com.
8. Exchanges
We currently do not offer direct product exchanges. If you need a different item, please return your original item and place a new order.
9. Contact Us
For more information or questions about our Return and Refund Policy:
📧 info@sayaholdingllc.com
🌐 sayaholdingllc.com