Vitals by SAYA Holdings LLC

Return and Refund Policy

*Last updated: September 3, 2026*

1. Scope.

This policy applies to purchases from Saya Holdings LLC, including wholesale/business orders and consumer orders from our "Vitals" catalog. Because our customers range from businesses to individual consumers, different terms apply as set out below.

2. Wholesale and business orders.

  • Damaged or defective goods: Report any damage, shortage, or defect within 7 days of delivery by emailing info@sayaholdingllc.com with your order number, photos of the issue, and the quantity affected. We will evaluate and, where confirmed, replace the goods or issue a credit.
  • Returns: Returns of standard stock items are accepted within 30 days of delivery only with prior written authorization (RMA) and in original, resalable packaging. Approved returns are subject to a restocking fee of up to 20%. The customer is responsible for return shipping costs unless the return is due to our error.
  • Made-to-order and custom items: Custom poly bags and other made-to-order items are non-returnable and non-refundable except for confirmed manufacturing defects, per the production agreement.

3. Consumer orders (Vitals catalog).

  • 30-day returns: Consumer items may be returned within 30 days of delivery for a refund or replacement, provided the item is unused, in its original packaging, and includes proof of purchase.
  • Non-returnable items: Items that are opened, used, damaged by the customer, or otherwise not in resalable condition may be refused or subject to a partial refund.
  • Refunds: Once we receive and inspect the returned item, refunds are issued to the original payment method within a reasonable timeframe. Original shipping charges are not refunded unless the return is due to our error.

4. How to start a return.

Email info@sayaholdingllc.com with your order number and the reason for the return. We will provide instructions. Do not ship items back without prior authorization.

5. Contact.

Saya Holdings LLC, 10 Jared Pl, Lititz, PA 17543-8266, United States — info@sayaholdingllc.com.